TERMS AND CONDITIONS OF THE VATOFF.EU SERVICE

TERMS AND CONDITIONS OF THE VATOFF.EU SERVICE

 I. DEFINITIONS:

TERMS AND CONDITIONS – these Terms and Conditions along with their annexes; informing about the obligations and rights of both Parties to the Agreement.
BUSINESS DAY – any day from Monday to Friday, excluding public holidays.
ONLINE SERVICE – the website operated by VATOFF sp. z o.o., available at the domain www.vatoff.eu, through which VATOFF sp. z o.o. conducts activities, in particular, the sale of goods ordered on behalf of customers.
SELLER / SERVICE PROVIDER – VATOFF sp. z o.o. (registered office and correspondence address: ul. 3-go Maja 4, Sokółka 16-100), entered into the register of entrepreneurs of the National Court Register kept by the DISTRICT COURT IN BIAŁYSTOK, 12th COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under the number KRS: 0001075807, NIP: 5451827891, REGON: 527207747, with a share capital of PLN 50,000.00, Contact email: info@vatoff.eu
CLIENT –

• A natural person. If the Client is a natural person with limited legal capacity, they are obliged to obtain the consent of their legal representative to conclude the Sales Agreement and to present such consent upon the Seller's request,
• A natural person conducting business activity,
• A business client (B2B).

SALES DOCUMENT – a receipt or VAT invoice (invoice), which serves as confirmation of the sales agreement.

 II. GENERAL PROVISIONS

1. The Vatoff.eu website is operated by VATOFF SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, headquartered at ul. 3-go Maja 4, Sokółka 16-100, registered in the National Court Register of Entrepreneurs maintained by the DISTRICT COURT IN BIAŁYSTOK, 12th COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER, under KRS number: 0001075807, NIP: 5451827891, REGON: 527207747, with a share capital of PLN 50,000.00 (hereinafter: VATOFF sp. z o.o.). The service Vatoff.eu not affiliated with Allegro group.

2. The administrator of personal data processed through the Online Service, in connection with the execution of the provisions of these Terms and Conditions, is the Seller. Personal data is processed for purposes, for a period, and based on the grounds and principles indicated in the privacy policy published on the Online Service's website. The privacy policy outlines the principles of personal data processing by the Administrator in the Online Service, including the grounds, purposes, and duration of personal data processing, as well as the rights of the data subjects and information on the use of cookies and analytical tools. Using the service, including making purchases, is voluntary.

3. The company provides the following services via its website:

   • Mail Forwarding – a service where the Client makes purchases independently and uses the Service’s address for delivery. Once a sufficient number of items arrive at the warehouse, the Service sends the appropriately prepared package to the address provided by the Client.
   • Shopping in Poland and the EU with delivery to the specified address – a service where the Service’s employees, with the Client's consent, purchase goods on behalf of the Client from the Supplier and then deliver the goods to the address specified by the Client.

4. For matters not regulated by these Terms and Conditions, the applicable laws of the Republic of Poland apply, particularly the Act of April 23, 1964, Civil Code (Journal of Laws No. 16, item 93 as amended), the Act of May 30, 2014, on Consumer Rights (Journal of Laws 2014, item 827), and the Act of August 29, 1997, on the Protection of Personal Data (consolidated text: Journal of Laws of 2002, No. 101, item 926 as amended).

5. The provisions of these Terms and Conditions are not intended to exclude or limit any rights of the Buyer who is also a Consumer under the provisions of the Act of April 23, 1964, Civil Code (Journal of Laws No. 16, item 93 as amended), granted to them by mandatory provisions of law. In case of any inconsistency between the provisions of these Terms and Conditions and the above legal provisions, the latter shall prevail.

 III. CLIENT RIGHTS AND OBLIGATIONS

1. The Client is obligated to make timely and full payment for the ordered goods, the delivery cost to the warehouse, and the Service's commission. If there are insufficient funds in the Client’s account, the Service has the right to suspend or terminate services provided to the Client until the outstanding debt is settled.

2. The Client agrees to pay all interest and fees that may be charged by banking payment systems or other systems handling online payments.

3. The Client has the right to cancel an order without incurring any responsibility, provided that the order status has not changed to "In processing."

4. The Client assumes the risk for their selected Supplier, size, color, technical specifications, and/or other properties and features of the goods. The Service's employee may notify the Client of any risks associated with the Order.

5. In the case of independently ordered goods by the Client that are delivered to the Service's warehouse, the Client is obligated to provide electronic copies of documents confirming the purchase of the goods and their value within 10 days from the delivery of the goods to the warehouse.

6. The Client agrees to provide (if necessary) electronic copies of documents confirming identity/corporate registration documents by email. 

 IV. SERVICE RIGHTS AND OBLIGATIONS

1. The Service is obligated to maintain the confidentiality of personal data provided by the Client and not disclose it to third parties unless necessary to fulfill the terms of this Agreement.

2. The Service is obligated to begin processing an order on business days within 24 hours from the moment the order appears in the Service and to inform the Client through the Service about the acceptance of the order.

3. The Service has the right to contact the Client via email to clarify order details. The processing time of the order may be extended until the Service receives complete information from the Client.

4. If the Client does not respond within 7 days of the Service’s inquiry, this constitutes grounds for cancellation of the order.

5. The Service is obligated to return available funds held in the Client's pre-paid account upon the Client's request within 7 business days.

6. The Service's warehouse will only accept orders that were purchased and paid for by the Service or previously registered in the Service by the Client as a warehousing service or Mail Forwarding service.

7. The Service is obligated to assist the Client with consumer rights protection within its capabilities, or with the involvement of the Consumer Ombudsman or lawyers, if the Client requests such actions.

8. In all other cases not mentioned above, the Service reserves the right to adhere to Polish legal regulations and generally accepted business practices in the EU.

   
   

    V. ORDERS

   1. The Client can place orders and submit requests on the website 24 hours a day, 7 days a week, via the website https://www.vatoff.eu.
   2. Orders are processed during the store's working hours on business days from Monday to Friday (excluding public holidays) from 9:00 AM to 5:00 PM.
   3. The store sells products within Poland and internationally.
   4. A receipt or VAT invoice is issued for each order.
   5. Information about products presented on the website does not constitute an offer within the meaning of the Civil Code; it is an invitation to conclude a sales contract.
   6. To place an order, the Buyer should add the product they intend to order to the "Cart" / "Order Form" via the Service. Adding a product to the "Cart" / "Order Form" is not equivalent to placing an order. Products can be added or removed.
   7. To finalize the order/request, the Client must fill in the address details: First and Last Name or Company Name / Street, house number, apartment or company headquarters / Postal code / City / Phone number / Email address. Then, add the selected products to the "Cart" / "Order Form." The next step is to select the method of shipment (delivery) and the payment method. After completing these actions, click the "Order now" button to confirm the order.
   8. After completing all the steps mentioned above, proceed to the summary and confirm the order to submit it.
   9. Once a valid order has been placed, the order is considered accepted. Orders placed in this way are confirmed by email. The contract is deemed concluded when the site sends confirmation of the order. The Service reserves the right to cancel the transaction without providing a reason.
   10. The Client can modify the order via email or chat for the specified order, or cancel the order entirely, provided it has not yet been ordered from the supplier.
   11. The ordered goods will be delivered to the address provided by the Buyer.
   12. Order processing typically takes up to 3 days from the order date or after the payment has been booked/sent, provided that the goods are available in the Supplier's warehouse. If goods are purchased that are not available in stock, the Buyer is informed of the order status and makes a decision on how to proceed with the order.
   13. The processing time does not include transportation time. The estimated delivery time to the Client within Poland is 1-2 business days, and for international shipments, it ranges from 3 to 30 business days.
   14. Shipment of goods is carried out only based on 100% prepayment.
   15. The day the contract is executed via the website is the day the goods are shipped by the Service to the Client, including the provision of a tracking number.

   
   

    VI. TERMS AND LIMITATIONS

   1. The order cannot be processed until the Client has paid 100% of the order amount.
   2. Independent ordering and payment of the order is only possible with prior approval from the Service's employees.
   3. The Service charges the Client for shipping services in accordance with the price list provided on the Website.
   4. The decision to place an Order is made by the Service's employee, who may refuse to fulfill the order if they deem that the Supplier may not fulfill their obligations.
   5. We do not handle orders for alcohol, cigarettes, fuel, medicines, or goods prohibited from import to Poland and/or the Client’s country.

   
   

    VII. PAYMENT METHODS AND TERMS

   1. All prices on the Service are gross prices, including VAT on goods and services. Prices are expressed in euros (EUR).
   2. Withdrawals from the account are made exclusively in euros (EUR), regardless of the currency in which the funds were deposited.
   3. The store offers the following payment methods:
      • via payment gateway
      • bank transfer in euros (EUR) to the following account: PL 24 1020 1332 0000 1902 1512 2980, BIC (Swift) Code: BPKOPLPW
      • cryptocurrency USDT
      • using a virtual account in the online service (pre-paid), which can be topped up using any of the above methods.
   4. The Client purchases goods and orders services based on the prices and delivery costs applicable at the time the order is placed.
   5. The Seller reserves the right to change prices and the amount of delivery costs specified in the tariff, especially in case of changes to the price lists of services provided by the delivery entity. This provision does not apply to orders that have already been placed.

   
   

    VIII. DELIVERY TERMS

   1. Delivery is made to the address provided by the Client in the order.
   2. Orders are processed after the payment is confirmed. We do not send shipments with cash on delivery.
   3. The Buyer is responsible for the delivery costs.
   4. When selecting the option for delivery outside the European Union, the goods may be subject to customs duties. All customs duties and fees are borne by the Client.
   5. The ordered goods are delivered via courier companies.
   6. The ordered goods will be shipped in secure boxes or on EPAL-type pallets.
   7. If the Seller is unable to fulfill the order for goods specified individually by the Client due to a temporary inability to provide it, the Seller may, with the Client's consent, offer a substitute product of equivalent quality and purpose for the same price or compensation or in another manner agreed upon by both parties.
   8. The Client is obligated to inspect the condition of the goods upon delivery of the shipment in the presence of the courier or delivery agent (courier, postal operator, etc.). If mechanical damage to the package is found during transport, the Client should record a damage report and promptly contact the Seller via email at info@vatoff.eu.

 IX. WARRANTY

1. Manufacturers or importers of the Goods sold via the Store may provide a warranty for brand-new Goods. If the manufacturer or importer provides a warranty, the warranty terms, including the conditions, will be delivered along with the Goods. Warranty claims should be addressed to the guarantor.
2. Products from liquidation, consumer returns, and stock items (product classes A, B, C) are not covered by warranty.
3. Explanation of product class descriptions A, B, and C:
   • A: New or unused goods, possibly with slight damage to the original packaging or in replacement packaging.
   • B: Used or display goods that are functional but may show signs of use, lack some accessories, or have minor defects.
   • C: Damaged, non-functional goods.
4. Used goods are not covered by a warranty.

 X. COMPLAINTS – STATUTORY WARRANTY

1. The full scope of the Seller's responsibilities and obligations towards the Client is determined by the applicable legal provisions, particularly the Civil Code. For sales agreements, the basis and scope of the Seller's responsibility towards the Client for non-compliance of the product with the sales agreement are defined by the generally applicable consumer sales laws.
2. The Seller is responsible based on the statutory warranty under the Civil Code.
3. The Seller will respond to complaints as soon as possible, but no later than 14 calendar days from the date the complaint is filed.
4. In the case of a defect in new goods, the consumer may file a complaint to the Seller under the statutory warranty and request one of the following actions:
   • Replacement of the goods with new ones;
   • Repair of the goods;
   • Price reduction;
   • Withdrawal from the agreement if the defect is significant.
5. The choice of remedy lies with the consumer. If the Seller disagrees with the choice, they may, under certain conditions, propose an alternative solution, but this must be done within the legal framework.
6. The Consumer Client is covered by the provisions of the Civil Code concerning the statutory warranty for defects.
7. For items (goods) from liquidation, consumer returns, stock (classes A, B, C), and used items, the Seller does not accept complaints.

 XI. RETURNS, WITHDRAWAL FROM THE AGREEMENT

1. The Client may send a withdrawal declaration from the agreement via email to: info@vatoff.eu.
2. A Client who is a consumer and has concluded a distance agreement may withdraw from it without providing a reason and without incurring additional costs within 14 calendar days, except for the costs of transportation to/from the Seller.
3. A Consumer Client running a sole proprietorship may exercise the right to withdraw from the agreement as a Consumer only if the purchase does not directly relate to the business sector in which the entrepreneur specializes, and the purchase is not professional in nature.
4. The Seller is obliged to deliver a new product free from defects to the Client. For goods in class A, B, C, and used goods, they will be provided as presented and described on the Supplier’s website.
5. In the case of missing items, defects in the product, or discrepancies with the order, please contact us immediately via email at: info@vatoff.eu.
6. The Seller is obliged to refund all payments made by the Client within 14 calendar days from receiving the returned product and the Client’s withdrawal declaration.
7. The Seller will issue the refund in the same payment method used by the Client.
8. The cost of returning the product to the Service is borne by the Client.
9. The cost of shipping to the Client and the cost of returning the product by the Client are non-refundable. These costs are always borne by the Client.
10. Refunds to the Client are issued after the full return amount is credited to the Service’s account by the Supplier.
11. List of goods that are not subject to return/exchange:
    • Products made to individual needs and custom-made items;
    • Personal hygiene items;
    • Underwear;
    • Cosmetics;
    • Household chemicals;
    • Products sold by the meter, square meter, or billing meter;
    • Goods purchased at auctions;
    • Used goods;
    • Items (goods) from liquidation, consumer returns, stock (classes A, B, C).
12. New goods that show signs of use are not subject to return.

 XII. PERSONAL DATA AND COOKIES

1. The Service processes the Client’s personal data only for the purpose of fulfilling orders.
2. The Service may process the Client’s personal data for purposes other than fulfilling orders only after obtaining the Client’s consent.
3. The personal data of the Service’s users are protected according to the Privacy Policy available on the Service’s website.
4. The Seller uses cookies, small text files stored on the Client’s device (e.g., computer, tablet, smartphone), in accordance with the Cookies Policy available on the Service’s website.

 XIII. FINAL PROVISIONS

1. In matters not regulated by these terms and conditions, the generally applicable provisions of Polish law and other relevant universally binding legal provisions shall apply.
2. The current terms and conditions of the Online Store are published on the website www.vatoff.eu and may be sent electronically to the Client upon request to the email address provided in the registration form.
3. The Seller reserves the right to amend the Terms and Conditions. For agreements concluded before the changes, the version of the Terms and Conditions in effect at the time of concluding the sales agreement applies.

For further questions, please contact us by email at: info@vatoff.eu.

The Terms and Conditions come into force on 01.09.2024.